Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the website and services provided by INNOVAiTIV Solutions LLC ("INNOVAiTIV," "we," "us," or "our").

By accessing our website, submitting an inquiry, scheduling an appointment, purchasing services, or using our services, you agree to these Terms.

1. Services

INNOVAiTIV provides AI customer-support, automation, CRM implementation, workflow configuration, integration, optimization, and related business services.

Services may include:

• AI chatbot implementation
• Customer-support automation
• Lead and inquiry automation
• CRM configuration
• Workflow automation
• Appointment and scheduling automation
• Returns and customer-support workflows
• SMS and email workflow configuration
• Third-party platform integration
• AI optimization
• Ongoing automation management
• Reporting and support
• Other services described in a proposal, order, statement of work, or service package

INNOVAiTIV generally implements, configures, integrates, and manages third-party technology platforms rather than owning those platforms.

Third-party services may require separate subscriptions, fees, licenses, and agreements.

2. Eligibility and Authority

You represent that you are legally capable of entering into these Terms.

If you act on behalf of a business or organization, you represent that you have authority to bind that organization.

3. Client Responsibilities

Clients are responsible for providing accurate information, timely approvals, required access, and materials reasonably necessary for service delivery.

Clients are responsible for:

• Providing accurate business information;
• Providing authorized platform access;
• Reviewing automated workflows and customer-facing content;
• Approving business information and content before deployment where appropriate;
• Maintaining required third-party subscriptions;
• Complying with laws applicable to their business;
• Ensuring that information provided to INNOVAiTIV may lawfully be used; and
• Not using INNOVAiTIV services for unlawful, fraudulent, deceptive, abusive, or prohibited purposes.

4. AI and Automation

INNOVAiTIV may use artificial intelligence and automated systems.

AI-generated outputs may contain errors, omissions, or inaccuracies.

Clients remain responsible for reviewing and approving customer-facing content, policies, product information, business rules, and other information used in automated systems.

INNOVAiTIV does not guarantee that automated systems or AI-generated responses will always be accurate, complete, available, or appropriate for every situation.

5. Third-Party Services

INNOVAiTIV may use or integrate third-party CRM, AI, messaging, scheduling, hosting, analytics, payment, and automation services.

Third-party services are governed by their own terms and policies.

INNOVAiTIV is not responsible for third-party outages, feature changes, pricing changes, restrictions, account suspensions, discontinued services, or other events outside our reasonable control.

6. Fees and Billing

Fees will be disclosed in the applicable proposal, order, invoice, service package, subscription terms, or checkout process.

Fees may include one-time implementation fees, recurring management fees, approved additional work, and third-party costs where applicable.

Any recurring fee will be disclosed before enrollment, including the applicable price or charge, billing frequency, and renewal terms.

7. Recurring Services and Automatic Renewal

Where INNOVAiTIV offers recurring or automatically renewing services, the applicable material terms will be presented before enrollment and, where required by law, before obtaining billing information.

The applicable disclosure may include:

• Service description
• Price or applicable charge
• Billing frequency
• Renewal terms
• Trial or promotional terms
• Cancellation method
• Material conditions affecting billing

Where applicable, INNOVAiTIV will obtain express and informed consent before initiating recurring charges.

We will not knowingly hide or misrepresent recurring billing terms.

8. Cancellation

Customers may cancel recurring INNOVAiTIV services through the cancellation method provided by INNOVAiTIV, including the website cancellation chatbot where available.

No sales call is required.

No cancellation interview is required.

No reason for cancellation is required.

A customer may submit a cancellation request without being required to accept a retention offer.

Where applicable, the cancellation mechanism will be easy to find and reasonably accessible.

9. Effect of Cancellation

A valid cancellation request becomes effective when successfully received by INNOVAiTIV.

Upon receipt of a valid cancellation request, INNOVAiTIV will promptly take the necessary steps to stop future recurring charges.

The customer is not required to wait for technical or administrative offboarding before cancellation becomes effective.

10. 42-Hour Offboarding Period

INNOVAiTIV may require up to 42 hours to complete reasonable technical and administrative offboarding after cancellation.

Offboarding may include:

• Preparing final account information;
• Preparing reports or handoff materials;
• Organizing applicable files;
• Disabling chatbot services;
• Disabling workflows and automations;
• Disconnecting applicable integrations;
• Coordinating third-party services;
• Preparing final account information; and
• Completing reasonable account-closure procedures.

The 42-hour period is an offboarding period, not a cancellation waiting period.

The offboarding period does not extend recurring billing after effective cancellation.

11. Cancellation Confirmation

After receiving a cancellation request, INNOVAiTIV will provide confirmation by email, SMS, or another available communication method.

The confirmation may include:

• Cancellation request date and time;
• Effective cancellation date;
• Billing status;
• Final balance, if applicable; and
• Expected completion of remaining offboarding activities.

12. Final Charges

Cancellation does not automatically eliminate amounts properly incurred before the effective cancellation date.

Amounts may remain due for:

• Services already performed;
• Approved additional work;
• One-time implementation or setup fees;
• Previously issued invoices; and
• Third-party charges that are the customer's responsibility.

INNOVAiTIV will not intentionally create new recurring charges after effective cancellation.

13. Refunds

Refunds are governed by the applicable proposal, order, service terms, refund policy, or applicable law.

Nothing in these Terms limits a right that cannot lawfully be waived.

14. Telephone, SMS, and Marketing Communications

Providing a telephone number does not, by itself, constitute marketing SMS or telemarketing consent where applicable law requires express consent.

Marketing communications will be handled according to applicable consent requirements.

Our SMS program is governed by our SMS Terms of Service.

15. Telemarketing and Consumer Protection

Where applicable, INNOVAiTIV intends to comply with federal and state telemarketing and consumer-protection requirements, including the Telemarketing Sales Rule (TSR), applicable Do-Not-Call requirements, the Telephone Consumer Protection Act, applicable FCC requirements, and other applicable laws.

INNOVAiTIV will not knowingly make materially false or misleading statements in connection with the marketing or sale of its services.

16. Negative-Option Transactions

Where applicable, transactions involving automatic renewal, recurring services, free-to-paid conversions, or other negative-option features will be handled in accordance with applicable law, including ROSCA, FTC rules, and applicable state requirements.

Where applicable, INNOVAiTIV will:

• Clearly disclose material terms;
• Clearly disclose recurring charges and billing frequency;
• Clearly disclose renewal or conversion terms;
• Obtain express and informed consent;
• Maintain appropriate records;
• Provide a simple cancellation method; and
• Stop future recurring charges following effective cancellation.

17. Intellectual Property

Unless otherwise agreed in writing, INNOVAiTIV retains ownership of its pre-existing materials, systems, templates, processes, methodologies, documentation, and know-how.

Clients retain ownership of materials provided by them.

Third-party software remains subject to third-party ownership and license terms.

18. Confidentiality

Each party may receive confidential business information from the other.

Each party will use reasonable measures to protect confidential information and will not knowingly disclose it except as reasonably necessary to provide services, comply with law, or as otherwise authorized.

19. Privacy

Our collection and use of personal information is governed by our Privacy Policy:
https://www.innovaitiv.com/privacy-policy

20. Service Availability

INNOVAiTIV will make reasonable efforts to provide the services described in the applicable agreement.

Service availability may be affected by third-party outages, network issues, software changes, API limitations, security events, customer delays, inaccurate information, or circumstances outside our reasonable control.

21. Business Results

INNOVAiTIV does not guarantee a particular number of leads, sales, customer inquiries, response rates, conversion rates, cost savings, or other business results.

22. Prohibited Use

You may not use INNOVAiTIV services to:

• Violate applicable law;
• Commit fraud;
• Send deceptive communications;
• Circumvent consent requirements;
• Send unlawful spam;
• Infringe third-party rights;
• Abuse messaging systems;
• Interfere with system security; or
• Facilitate illegal activity.

23. Suspension or Termination

INNOVAiTIV may suspend or terminate services where reasonably necessary because of nonpayment, fraud, illegal activity, abuse, security risks, material breach, or requirements imposed by a third-party platform.

Where appropriate, we will provide notice and an opportunity to correct a breach.

24. Limitation of Liability

To the maximum extent permitted by applicable law, INNOVAiTIV will not be liable for indirect, incidental, consequential, special, or punitive damages.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

25. Governing Law

These Terms are governed by applicable laws of the State of California, except where applicable law requires otherwise.

26. Changes to These Terms

We may update these Terms from time to time.

Updated Terms will be posted on this website with a revised Last Updated date.

Where required by law, material changes will be communicated through an appropriate method.

27. Contact Us

INNOVAiTIV Solutions LLC
California, United States
Email: privacy@innovaitiv.com
Website: https://www.innovaitiv.com