SMS Terms of Service

These SMS Terms of Service ("SMS Terms") govern text messages sent by INNOVAiTIV Solutions LLC ("INNOVAiTIV," "we," "us," or "our").

By affirmatively opting in to receive applicable SMS messages from INNOVAiTIV, you agree to these SMS Terms.

1. SMS Program

INNOVAiTIV may use text messaging to communicate with individuals who have provided a telephone number and, where applicable, affirmatively consented to receive text messages.

Depending on the communication, messages may include:

• Responses to inquiries;
• Requested follow-up;
• Appointment confirmations;
• Appointment reminders;
• Customer-support communications;
• Service or project updates;
• Transaction-related communications;
• Administrative notifications; and
• Marketing or promotional messages where separately authorized or otherwise permitted by law.

2. Express SMS Consent

Where applicable law requires consent, INNOVAiTIV will obtain affirmative consent before sending marketing text messages or other messages requiring prior consent.

Providing a telephone number does not, by itself, constitute consent to receive marketing calls or marketing text messages where express consent is legally required.

Consent will not be inferred from:

• Silence;
• Inactivity;
• Failure to opt out;
• Merely providing a telephone number; or
• Submitting a general inquiry without an applicable SMS opt-in.

Where required, SMS marketing consent will be obtained through a separate affirmative opt-in.

3. Consent Language and Records

Where applicable, INNOVAiTIV may maintain records of SMS consent including:

• Telephone number;
• Date and time of consent;
• Method and source of consent;
• Consent language presented;
• Website, form, or other source of consent;
• Applicable campaign information;
• Opt-out requests; and
• Re-consent records.

We will retain applicable records for as long as reasonably necessary or as required by applicable law.

For covered telemarketing activity, applicable federal recordkeeping requirements may apply.

4. Automated Technology

Where permitted by applicable law, your consent authorizes INNOVAiTIV to send text messages using automated messaging technology.

Your consent applies to the communications described when consent was obtained and does not constitute blanket consent to unrelated communications.

Where applicable law requires a particular form of consent for automated, prerecorded, artificial-voice, or similar communications, INNOVAiTIV will obtain the required consent.

5. Consent Is Not a Condition of Purchase

Consent to receive marketing text messages is not a condition of purchasing goods or services from INNOVAiTIV.

You may request information or purchase services without agreeing to receive marketing SMS where alternative communication methods are available.

6. Message Frequency

Message frequency varies based on inquiries, appointments, service activity, customer-support needs, communication preferences, and marketing campaigns for which consent has been provided.

7. Message and Data Rates

Message and data rates may apply.

Your mobile carrier's rates and terms apply.

INNOVAiTIV does not charge a separate fee for participation in the SMS program.

8. How to Stop

You may withdraw SMS marketing consent at any time by replying:

STOP

Where supported, reasonable opt-out language such as the following may also be processed:

UNSUBSCRIBE
CANCEL
END
QUIT
REVOKE
OPT OUT

Where technically supported, our messaging systems may automatically process recognized opt-out requests.

After receiving an opt-out request, we may send one confirmation message acknowledging the request.

The confirmation message will not contain additional marketing content.

9. Other Reasonable Revocation Methods

You may also request that INNOVAiTIV stop marketing text messages by contacting:
privacy@innovaitiv.com

Where applicable law provides broader revocation rights, we will honor those rights.

10. Effect of Opting Out

Opting out of marketing SMS does not necessarily stop communications that are independently permitted or necessary to:

• Respond to an inquiry;
• Manage an appointment;
• Provide requested customer support;
• Complete a transaction;
• Address an active service issue;
• Address an account or security matter; or
• Provide legally required notices.

11. Help

For SMS assistance, reply:

HELP

You may also contact:
privacy@innovaitiv.com

Website:
https://www.innovaitiv.com

12. Telephone Number Authorization

You should not provide another person's telephone number without that person's authorization.

You represent that you are authorized to use the telephone number provided and, where applicable, to provide consent on that number.

13. Do-Not-Call and Telemarketing

Where applicable, INNOVAiTIV intends to comply with the Telemarketing Sales Rule (TSR), applicable Do-Not-Call requirements, the Telephone Consumer Protection Act, applicable FCC requirements, and other applicable federal and state requirements.

INNOVAiTIV will not knowingly use materially false or misleading statements in telemarketing communications.

Where applicable, we will maintain appropriate records of consent and suppression requests.

14. Recurring Services

The SMS program itself does not create a subscription or recurring charge.

If you separately purchase a recurring INNOVAiTIV service, that transaction is governed by the applicable service agreement and billing terms.

Where applicable, recurring transactions will include required disclosures concerning:

• Price;
• Billing frequency;
• Renewal terms;
• Trial or promotional periods;
• Cancellation procedures; and
• Other material terms.

SMS consent is not a substitute for consent to recurring charges.

15. Cancellation of Recurring Services

Where a recurring INNOVAiTIV service is offered, customers may use the cancellation mechanism provided by INNOVAiTIV, including the website cancellation chatbot where available.

A valid cancellation request becomes effective when successfully received.

Future recurring charges will be stopped promptly following receipt of a valid cancellation request, subject to applicable law.

INNOVAiTIV may require up to 42 hours to complete technical and administrative offboarding.

The 42-hour period is not a waiting period for cancellation and does not extend recurring billing.

16. Message Delivery

Message delivery depends on your carrier, device, network availability, and technical conditions.

INNOVAiTIV does not guarantee immediate or successful delivery of every message.

17. Privacy

Our handling of personal information is described in our Privacy Policy:
https://www.innovaitiv.com/privacy-policy

INNOVAiTIV does not sell or rent mobile information or SMS opt-in information to third parties for their independent marketing purposes.

SMS opt-in information will not be shared with third parties or affiliates for their own independent marketing or promotional purposes.

Information may be disclosed to authorized service providers supporting SMS delivery, customer service, communications infrastructure, CRM, security, technical support, or compliance.

18. Changes to These Terms

We may modify, suspend, or discontinue the SMS program.

Updated SMS Terms will be posted on this website with a revised Last Updated date.

Changes will not be used to create retroactive marketing consent where applicable law requires new or renewed consent.

19. Contact Us

INNOVAiTIV Solutions LLC
California, United States

Email: privacy@innovaitiv.com
Website: https://www.innovaitiv.com