Privacy Policy

INNOVAiTIV Solutions LLC ("INNOVAiTIV," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit https://www.innovaitiv.com, submit an inquiry, interact with our website or chatbot, schedule an appointment, communicate with us by email, telephone, or text message, purchase or use our services, or otherwise interact with us.

This Privacy Policy is intended to provide clear information about our information practices and does not limit any rights you may have under applicable law.

1. Who We Are

INNOVAiTIV Solutions LLC is a California limited liability company providing AI customer support, automation, CRM implementation, workflow configuration, integration, optimization, and related business services.

Website: https://www.innovaitiv.com
Privacy Contact: privacy@innovaitiv.com
Location: California, United States

2. Information We Collect

The information we collect depends on how you interact with us.

Information You Provide

We may collect:

• Name
• Email address
• Telephone or mobile number
• Company or organization
• Job title or professional information
• Service interests
• Project requirements
• Messages and inquiries
• Appointment and scheduling information
• Communication preferences
• Form submissions
• Chatbot conversations
• Customer-support communications
• Information provided during consultations
• Information necessary to provide requested services
• Marketing and SMS consent preferences
• Opt-out, unsubscribe, and suppression records
• Billing and transaction information when you purchase our services

Please do not submit passwords, payment-card information, government identification numbers, medical information, or other highly sensitive information through general website forms or our chatbot unless specifically requested through an appropriate secure process.

Information Collected Automatically

We and our service providers may automatically collect:

• Internet Protocol (IP) address
• Browser and device information
• Operating system
• Pages viewed
• Date and time of visits
• Referring website or campaign
• Approximate location derived from IP address
• Cookies and similar identifiers
• UTM parameters and advertising identifiers
• Website, form, chatbot, scheduling, and conversion activity
• Security and diagnostic information

3. Chatbot and AI Technology

Our website may use artificial intelligence, automation, and chatbot technologies to answer questions, collect inquiries, qualify requests, provide information, schedule appointments, support customer communications, and route conversations to our team.

When you interact with our chatbot, we may collect and process:

• Messages and questions
• Chatbot responses
• Contact information
• Service interests
• Conversation history
• Date and time of interaction
• Information voluntarily provided by you

AI-generated responses may not always be complete, current, or accurate. AI-generated information is not professional, legal, financial, medical, or other regulated advice.

You may request assistance from a human representative where available.

INNOVAiTIV does not intend to make decisions producing legal or similarly significant effects about individuals solely through our website chatbot.

4. Sources of Information

We may obtain information:

• Directly from you
• Through website forms
• Through chatbot conversations
• Through appointment or scheduling systems
• Through email, telephone, or SMS communications
• Automatically through website technologies
• From service providers acting on our behalf
• From referral sources where legally permitted
• From publicly available business information
• From advertising, analytics, and marketing platforms where applicable

5. How We Use Personal Information

We may use personal information to:

• Respond to inquiries
• Provide requested information
• Explain our services
• Evaluate potential projects
• Schedule and manage appointments
• Provide customer and project support
• Create and maintain CRM records
• Manage customer relationships
• Communicate about requested services
• Operate our website and chatbot
• Deliver and improve our services
• Maintain security
• Detect, prevent, and investigate fraud, abuse, or unauthorized activity
• Maintain consent, opt-out, and suppression records
• Process transactions and billing
• Comply with legal obligations
• Establish, exercise, or defend legal claims
• Send transactional or service-related communications
• Send marketing communications where permitted by law and where required consent has been obtained

A request for information, appointment, or service does not automatically constitute consent to unrelated marketing communications.

6. Telephone, SMS, and Marketing Communications

INNOVAiTIV may communicate through telephone, SMS/text message, email, or other electronic channels.

Communications may include:

• Responses to inquiries
• Requested follow-up
• Appointment confirmations
• Appointment reminders
• Customer-support communications
• Service or project updates
• Transactional communications
• Marketing communications where separately authorized or otherwise permitted by law

SMS Marketing Consent

Providing a telephone number does not, by itself, constitute consent to receive marketing calls or marketing text messages where applicable law requires express consent.

Where required, SMS marketing consent will be obtained separately through an affirmative opt-in mechanism.

We will not treat silence, inactivity, failure to opt out, or merely providing a telephone number as affirmative marketing consent where applicable law requires express consent.

Where applicable, we may maintain records of:

• Telephone number
• Date and time of consent
• Source and method of consent
• Consent language presented
• Opt-in record
• Opt-out record
• Re-consent record
• Applicable communication history

You may withdraw marketing SMS consent at any time using a reasonable opt-out method, including replying STOP, where supported.

7. Telemarketing and Consumer Protection

Where applicable, INNOVAiTIV and service providers acting on our behalf intend to comply with federal and state requirements governing telephone and text communications, including the Telemarketing and Consumer Fraud and Abuse Prevention Act, the Federal Trade Commission's Telemarketing Sales Rule (TSR), applicable Do-Not-Call requirements, the Telephone Consumer Protection Act, and applicable FCC requirements.

We will not knowingly make false or misleading representations in marketing or telemarketing communications.

Where applicable law requires express written or other affirmative consent for automated, prerecorded, artificial-voice, or similar communications, we will obtain the required consent before making those communications.

For covered telemarketing activities, we may maintain records of consent, telemarketing activity, opt-outs, and related compliance information for the period required by applicable law.

8. Recurring Services and Negative-Option Transactions

INNOVAiTIV may offer recurring services or other arrangements that automatically renew or continue until cancelled.

Where a transaction is subject to the Restore Online Shoppers' Confidence Act (ROSCA), the FTC's rules governing negative-option transactions, or applicable state automatic-renewal law, we intend to:

• Clearly and conspicuously disclose material terms before obtaining applicable billing information;
• Disclose the price or applicable charges;
• Disclose billing frequency and renewal terms;
• Disclose applicable trial or promotional terms;
• Clearly explain how recurring charges may be avoided or cancelled;
• Obtain express and informed consent where required;
• Maintain appropriate consent records;
• Provide a simple cancellation mechanism; and
• Promptly stop future recurring charges when a valid cancellation request is received.

We will not intentionally design a cancellation process that is materially more difficult than enrollment.

9. Disclosure of Personal Information

We may disclose personal information to:

• Authorized INNOVAiTIV personnel
• CRM providers
• AI and chatbot providers
• Website hosting and infrastructure providers
• Email providers
• SMS and communications providers
• Telephone providers
• Appointment and calendar providers
• Analytics and measurement providers
• Advertising and conversion-measurement providers, where enabled
• Security providers
• Technical-support providers
• Contractors and service providers performing authorized business functions
• Professional advisers
• Government authorities when legally required
• Parties involved in a merger, acquisition, financing, restructuring, or sale of assets

Service providers are expected to process information only for authorized business purposes and subject to applicable contractual and legal obligations.

10. SMS and Mobile Information

INNOVAiTIV does not sell or rent mobile telephone numbers or SMS opt-in information to third parties for their independent marketing purposes.

SMS opt-in information and consent records will not be shared with third parties or affiliates for their own independent marketing or promotional purposes.

Information may be disclosed to authorized service providers that support:

• SMS delivery
• Customer service
• Communications infrastructure
• CRM operations
• Technical support
• Security
• Compliance and legal functions

11. Cookies and Tracking Technologies

We may use cookies, pixels, tags, scripts, and similar technologies for:

• Essential website functionality
• Security
• Preferences
• Analytics
• Performance measurement
• Conversion tracking
• Advertising, where enabled

Where required by applicable law, nonessential technologies will be used according to applicable consent choices.

You may manage cookies through available website controls and browser settings.

12. Global Privacy Control and Other Privacy Signals

Where legally required and technically supported, INNOVAiTIV recognizes applicable opt-out preference signals, including Global Privacy Control.

Traditional browser "Do Not Track" signals are not currently governed by a single universally accepted standard.

13. Sale or Sharing of Personal Information

INNOVAiTIV does not sell personal information for monetary consideration.

Certain advertising or analytics disclosures may constitute "sharing" under California law depending on how the applicable technologies are configured.

Where applicable, INNOVAiTIV will provide mechanisms to exercise legally required opt-out rights.

We do not knowingly sell or share personal information of consumers under 16 years of age.

14. Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as otherwise required or permitted by law.

Retention may depend on:

• The purpose for collection
• The nature of the information
• The business relationship
• Legal requirements
• Accounting requirements
• Security and fraud-prevention needs
• Dispute-resolution needs
• Consent and opt-out recordkeeping requirements

Consent and opt-out records may be retained as reasonably necessary to demonstrate compliance and honor communication preferences.

When information is no longer required, we may delete, anonymize, or securely archive it.

15. Security

We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information.

No electronic transmission or storage system can be guaranteed completely secure.

16. International Processing

INNOVAiTIV and its service providers may process information outside California or the United States.

Where international processing occurs, we take reasonable steps to require appropriate confidentiality, security, and data-protection safeguards consistent with applicable law.

17. Your Privacy Rights

Depending on applicable law, you may have rights to:

• Access personal information
• Request correction
• Request deletion
• Request information about our collection and use of personal information
• Opt out of sale or sharing
• Limit certain uses of sensitive personal information where applicable
• Withdraw consent where processing is based on consent
• Opt out of marketing communications
• Exercise other rights provided by applicable law

To submit a privacy request:
Email: privacy@innovaitiv.com
Subject: Privacy Request

We may request reasonable information to verify your identity.

18. California Privacy Rights

To the extent the California Consumer Privacy Act ("CCPA"), as amended by the California Privacy Rights Act ("CPRA"), applies to our processing, California residents may have rights provided by applicable law, including rights to know, access, correct, delete, and opt out of sale or sharing, together with other applicable rights.

We will not unlawfully discriminate against consumers for exercising rights provided by applicable law.

Some California rights and obligations apply only when statutory requirements or thresholds are met.

19. Children's Privacy

Our services are intended for businesses and adults and are not directed to children under 13.

We do not knowingly collect personal information from children under 13 through our general website.

20. Third-Party Websites

Our website may contain links to third-party websites, applications, or services.

We are not responsible for their independent privacy practices.

21. Changes to This Policy

We may update this Privacy Policy when our business, technology, services, providers, or legal obligations change.

The updated version will be posted on this page with a revised Last Updated date.

22. Contact Us

INNOVAiTIV Solutions LLC
California, United States
Privacy: privacy@innovaitiv.com
Website: https://www.innovaitiv.com