Privacy Policy

Effective Date:: July 29, 2026
Last Updated:: July 31, 2026

INNOVAiTIV Solutions LLC ("INNOVAiTIV," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit https://www.innovaitiv.com, submit a form, interact with our chatbot, book an appointment, communicate with us, or use our services.

1. Who We Are

INNOVAiTIV Solutions LLC is a California limited liability company.

Website: https://www.innovaitiv.com
Privacy contact: privacy@innovaitiv.com
Location: California, United States

2. Information We Collect

The information collected depends on how you interact with us.

Information You Provide

We may collect:

First and last name
Email address
Telephone number
Company or organization
Job title
Service interests
Preferred contact method
Project requirements and messages
Appointment and scheduling information
Marketing and communication preferences
Form submissions
Chatbot conversations
Communications with our team
Other information you voluntarily provide

Please do not submit passwords, payment-card details, government identification numbers, medical information, or other sensitive information through our general website forms or chatbot.

Information Collected Automatically

We and our service providers may automatically collect:

Internet Protocol address
Browser and device type
Operating system
Pages viewed
Date and time of visits
Referring website or campaign
Approximate location derived from an Internet Protocol address
Cookie and device identifiers
UTM parameters and advertising click identifiers
Form, chatbot, appointment, and conversion activity
Security and diagnostic information

Chatbot Information

When you use our chatbot, we may collect the conversation, questions, contact details, service interests, timestamps, and information necessary to provide assistance or arrange human follow-up.

The chatbot uses automated technology and may not always provide complete or accurate information. You may request assistance from a human representative.

We do not intend to make decisions that produce legal or similarly significant effects solely through our chatbot.

3. Categories of Personal Information

Depending on your interaction, we may collect:

Identifiers: Name, email address, telephone number, Internet Protocol address, and online identifiers
Customer-record information: Contact and business information
Commercial information: Service interests, inquiries, and customer-relationship history
Internet activity: Website visits, interactions, referring pages, and cookie information
Approximate geolocation: General location inferred from an Internet Protocol address
Professional information: Company, organization, role, or job title
Communications: Forms, emails, chatbot messages, appointments, and support communications
Preferences and inferences: Communication preferences and inferred service interests

We do not intentionally collect sensitive personal information through our general forms or chatbot.

4. Sources of Information

We may obtain personal information:

Directly from you
Automatically through the website
Through forms, chatbot conversations, and booking systems
Through communications with our team
From referral partners when legally permitted
From technology and analytics providers
From publicly available business sources

5. How We Use Information

We may use personal information to:

Respond to inquiries
Explain and provide our services
Evaluate potential projects
Schedule and manage appointments
Create and maintain lead and customer records
Communicate about projects and services
Route inquiries to appropriate representatives
Provide customer support
Operate and improve our website, forms, and chatbot
Measure website and campaign performance
Maintain security and prevent misuse
Comply with legal obligations
Establish, exercise, or defend legal claims
Send marketing communications when permitted

Marketing consent is optional and is separate from permission to respond to a specific inquiry.

6. How We Disclose Information

We may disclose personal information to:

Authorized INNOVAiTIV personnel
Customer relationship management providers
Website hosting and infrastructure providers
Email and communications providers
Calendar and scheduling providers
Analytics and measurement providers
Advertising providers, when enabled
Security and technical-support providers
Contractors supporting authorized operations
Legal, accounting, and professional advisers
Government authorities when legally required
Parties involved in a merger, acquisition, financing, restructuring, or sale of assets

Recipients may process information only for authorized purposes, subject to applicable contractual and legal obligations.

7. Technology Providers

Our technology providers may include:

HighLevel, LeadConnector, and supporting infrastructure for CRM, forms, workflows, chatbot functionality, and communications
AI service providers supporting chatbot processing and response generation
Vercel for website hosting and delivery
Email and communications providers
Calendar and appointment providers
Analytics and measurement providers
Advertising and conversion-measurement providers, when enabled
Information-security, support, and storage providers

Providers may change as our systems develop.

Third-Party AI Service Providers

We may use third-party AI service providers to process chatbot conversations and generate responses. These providers process information on our behalf to provide chatbot functionality and related services and are subject to applicable contractual, confidentiality, security, and legal obligations.

8. Mobile Information and SMS Consent

No mobile information will be shared with third parties or affiliates for their independent marketing or promotional purposes.

Information may be disclosed to subcontractors that provide support services, such as customer service, communications infrastructure, or technical support.

Text-messaging originator opt-in information and consent will not be sold, rented, or shared with third parties for their own marketing purposes.

For additional information, review our SMS Terms at https://www.innovaitiv.com/sms-terms.

9. Cookies and Tracking Technologies

Our website may use cookies and similar technologies for:

Essential operation
Security
Remembering preferences
Analytics
Performance measurement
Conversion tracking
Advertising, when enabled

Where required, nonessential analytics and advertising technologies will be activated according to your consent choices.

You can manage cookies through our cookie-preference controls and browser settings. Disabling some cookies may affect website functionality.

Do Not Track and Global Privacy Control

Some browsers provide a "Do Not Track" setting. Because no universally accepted standard governs these signals, our website does not currently respond to traditional Do Not Track signals.

Where legally required and technically supported, we recognize applicable opt-out preference signals, such as Global Privacy Control.

Analytics and advertising providers may collect information about activities over time and across different websites when their technologies are enabled. Their processing is subject to applicable consent choices and their own privacy policies.

10. Sale and Sharing

We do not sell personal information in exchange for money.

Advertising or analytics technologies may, depending on their configuration and applicable law, constitute "sharing" for cross-context behavioral advertising. Where required, we provide a method to opt out through our cookie or privacy-preference controls and recognize applicable browser preference signals.

We do not knowingly sell or share personal information belonging to consumers under 16.

11. Marketing Communications

We may send marketing communications when you have consented or when otherwise permitted by law.

You can opt out by:

Clicking an unsubscribe link
Replying with an applicable opt-out request
Replying STOP to an SMS
Using available preference controls
Emailing privacy@innovaitiv.com

Opting out of marketing does not prevent messages concerning an inquiry, appointment, active service, transaction, security matter, or legal notice.

12. Retention

We retain personal information only as long as reasonably necessary.

Unless a longer period is required or justified:

Unconverted lead information may be retained for up to 24 months following the last meaningful interaction.
Chatbot and general inquiry records may be retained for up to 24 months after the conversation.
Customer and contractual records may be retained for the relationship's duration and afterward for legitimate accounting, business, dispute-resolution, and legal purposes.
Consent and opt-out records may be retained as necessary to demonstrate and respect communication preferences.
Analytics information may be retained according to the relevant provider's configuration.

Information may be deleted, anonymized, or securely archived when no longer needed.

13. Security

We use reasonable organizational, physical, and technical safeguards designed to protect personal information.

These safeguards may include:

Access restrictions
Authentication controls
Encrypted website connections
Role-based access
Monitoring
Backup and recovery procedures
Provider assessments
Incident-response procedures

No transmission or storage system can be guaranteed completely secure.

14. International Processing

Personnel and providers may process information outside California or the United States, including in the Philippines.

When international processing occurs, we take reasonable steps to require appropriate confidentiality, security, and data-protection safeguards.

15. Your Privacy Choices

You may contact us to:

Ask about personal information we maintain
Request access
Request correction
Request deletion, subject to exceptions
Withdraw consent
Object to certain processing
Change communication preferences
Opt out of marketing

Submit requests to privacy@innovaitiv.com with the subject Privacy Request.

Describe your request and provide enough information for us to identify the relevant records. We may request reasonable identity verification.

16. California Privacy Rights

If the California Consumer Privacy Act applies to our processing, California residents may have the right to:

Know the categories and specific pieces of personal information collected
Know the sources, purposes, and recipients of information
Request deletion, subject to legal exceptions
Request correction
Opt out of sale or sharing
Limit certain uses of sensitive personal information
Receive equal service when exercising privacy rights

We do not discriminate against consumers for exercising applicable rights.

An authorized agent may submit a request on your behalf. We may request proof of authorization and identity verification.

Requests can be submitted through:

Email: privacy@innovaitiv.com
Website: https://www.innovaitiv.com

Some California privacy rights apply only when a business meets statutory thresholds.

17. Children's Privacy

Our business services are intended for adults and businesses. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

18. Third-Party Websites

Our website may link to third-party services. We are not responsible for their independent privacy practices. Review their privacy notices before providing information.

19. Changes to This Policy

We may update this Privacy Policy when our services, technology, providers, or legal obligations change.

The revised policy will be posted here with an updated revision date. For material changes, we may also provide notice through the website, email, or another appropriate method.

20. Contact Us

INNOVAiTIV Solutions LLC
California, United States
Email: privacy@innovaitiv.com
Website: https://www.innovaitiv.com